(XXX) XXX-XXXX
Order status

Where it is

Enter the order number and the checkout email. We confirm status, carrier and delivery window within one business day. A PRO number from your dispatch email works on the carrier links below any time.

Processing 1–2 business days Freight 12–25 days Express 5–15 days Parcel 1–5 days
Lookup

Request a status update

The order number is on your confirmation email and starts with AG-. Use the same email you entered at checkout.

Request received

We reply to your email within 1 business day with status, carrier, PRO number and the delivery window. Your email client should have opened with the request ready; if not, email contact@atlasgroundandlift.com with the order number.

Order AG-
Have a PRO or parcel tracking number already? The carrier links below show live scans.
Where is the order number? Subject line and top of the confirmation email, formatted AG-#####. Phone and purchase-order customers find it on the invoice.
No dispatch email yet? Orders spend 1–2 business days in processing before pickup. Express orders go first. Check spam for mail from atlasgroundandlift.com.
Prefer to talk (XXX) XXX-XXXXMon–Fri 9AM–6PM EST contact@atlasgroundandlift.comReply within 1 business day
After checkout

Four stages. One email each.

Placed Payment received. Confirmation with your AG- order number sent at once.
Processing 1–2 business days. The nearest warehouse with stock inspects, crates and palletizes, or boxes parcel items.
Dispatched Carrier and PRO or tracking number by email. Freight 12–25 days, Express 5–15, parcel 1–5.
Delivered Freight: carrier calls to book, liftgate to the curb, inspect and sign. Parcel: left at the door.
Business days exclude weekends and US federal holidays. Transit windows are carrier estimates and move with weather and terminal volume.
Live tracking

Track with the carrier

FXFedExFreight PRO or Ground parcel number UPUPSParcel for e-bikes, scooters and pool accessories ESEstes ExpressLouisville and Richmond lanes XPXPORiverside and Boise lanes ODOld DominionNationwide LTL, PRO lookup SASaiaPhoenix and Southwest lanes RLR+L CarriersOmaha and Midwest lanes ABABF FreightLong-haul and Northeast
Check email first

The dispatch email carries the carrier, PRO number and a link. Search inbox and spam for atlasgroundandlift.com before requesting an update.

The carrier calls

Freight is by appointment. The local terminal calls the number on your order 1–2 days ahead. Answer unknown numbers that week.

Quiet tracking

LTL updates at terminal scans, so 1–2 silent days is normal. No movement for 3 business days: send us the order number and we trace it.

Damage: 24 hours

Damage or shortages go on the delivery receipt and to us with photos within 24 hours. We file the carrier claim.

Need it today?

Call Phoenix with the order number. We check the carrier while you hold.

Call (XXX) XXX-XXXX Email Delivery policy
top of page
bottom of page
Call the showroom(XXX) XXX-XXXX · Open