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Every machine carries a one-year parts and labor warranty. Every unused machine can go back within 15 days. Here is how both work, without fine print.
Unused equipment in its original crate goes back for a refund. Get a Return Authorization number first; unannounced freight is refused at the dock.
Defects in materials and workmanship on every new machine, from the delivery date. Engines from John Deere, Kohler, Briggs and other OEMs carry their maker's warranty on top.
Within 15 days of delivery, email contact@atlasgroundandlift.com with the order number, the item and the reason. We reply with a Return Authorization number and the warehouse it goes back to.
Strap the unit to its pallet as it arrived, with manuals, keys, hardware and accessories inside. Write the RA number on two sides. The unit is your responsibility until it is checked in.
Use an LTL carrier of your choice, or ask us to book on our account and deduct the cost from the refund. Insure it for full value and keep the bill of lading. Parcel items go back by UPS or FedEx Ground.
The warehouse inspects within 2 business days of arrival. Unused and complete, the refund goes to the original payment method and clears in 5–7 business days. Missing parts or damaged packaging are itemized and deducted.
Shut the machine down. Photograph or film the fault, the serial plate and, where fitted, the hour meter. Note when it started and what you were doing.
Order number, model, serial, a description and the photos or video. A technician replies within 1–2 business days, usually with a diagnosis and a plan.
Most claims close with a replacement part shipped free and phone support to fit it. Where labor is needed we authorize a local shop and cover the approved cost. A fault that cannot be corrected means a replacement machine.
Note the damage on the delivery receipt before signing, photograph the crate and machine from all sides, and email contact@atlasgroundandlift.com within 24 hours with the order number. We file with the carrier and pay for the parts or the replacement unit and its freight. Sign clean and report later, and the carrier usually denies it. Take the two minutes at the curb.
Add up to three years to the standard warranty at purchase or within 30 days of delivery. Same parts and labor terms, same 1–2 day response. Pricing depends on the machine; call or email for a quote.
Send the order number and a few photos. A person replies within 1–2 business days.