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Shop owners, fleet managers, homeowners and weekend mechanics in the 48 states. Every review comes from a verified order and is published as written.
A review can only be left from the email on a completed order, 14 days or more after delivery. No purchase, no review.
We correct typos and nothing else. Four stars and lower stay up, and we answer them in public when there is something to fix.
The 4.9 and the breakdown above include all 500 reviews on file, not a curated set. The distribution updates as reviews are approved.
Send your order number, the machine, a rating out of 5 and a few honest sentences. We publish within 2 business days and reply to every review that raises a problem.
Freight included to the 48 states. Backed for a year. A desk in Phoenix that answers.