(XXX) XXX-XXXX
Delivery

Freight is on us

Machines ship LTL from the nearest of six warehouses, liftgate included, to any address in the 48 states. E-bikes, scooters and pool accessories ship parcel. No minimum. No surcharges.

$0 freight Express $480 flat 6 warehouses Liftgate included
Included Standard freight
$0every order
12–25 business days · from confirmation
MethodLTL, palletized
TrackingPRO number by email
Coverage48 states
AppointmentCarrier calls
LiftgateIncluded
Delivery pointCurbside
Priority Express freight
$480flat, per order
5–15 business days · first off the dock
MethodPriority LTL lane
TrackingPRO number by email
Coverage48 states
AppointmentCarrier calls
LiftgateIncluded
Add itAt checkout or by phone before dispatch
Small items Parcel
$0UPS / FedEx Ground
1–5 business days · no appointment
Applies toE-bikes, scooters, trikes, pool accessories, lift accessories
TrackingTracking number by email
Coverage48 states
DeliveryTo the door, no signature
Weight limitUnder 150 lb per box
Estimate

Where is it going?

Pick a state. We show the warehouse your order leaves from and a realistic freight window, Standard and Express. Stock permitting, it always ships from the closest one.

Select a state to see the shipping warehouse and business-day transit.
The route

Checkout to curb

Placed Confirmation with your AG- order number. Changes and cancellations are free for 24 hours.
Processing 1–2 business days. The nearest warehouse inspects, crates and straps the unit to a pallet, or boxes parcel items.
In transit Carrier and PRO number emailed at pickup. Tracking updates at each terminal scan.
Delivered Carrier calls to book. Liftgate to the curb. Inspect before you sign.
Processing

1–2 business days for in-stock items. Orders placed after 2PM EST start the next business day. Express is picked first.

Coverage

All 48 contiguous states, residential and commercial. Not Alaska, Hawaii, US territories, PO boxes or outside the US.

Tracking

Carrier and PRO number by email at dispatch. Links on the track order page. Quiet days between scans are normal for LTL.

Freight delivery

Curbside, by appointment. The driver lowers the pallet to the ground at the curb or the end of a truck-accessible driveway. An adult inspects and signs.

Damaged or short? Handle it before the driver leaves.

Walk the pallet. Check the crate, banding and every visible surface. Write damage or missing pieces on the delivery receipt before signing, photograph it, and email contact@atlasgroundandlift.com within 24 hours with the order number. We file the carrier claim and send parts or a replacement at no cost. If the damage is severe, refuse the delivery and call (XXX) XXX-XXXX from the curb.

Delivery day

Ready for the truck

A few minutes of preparation keeps the delivery quick and protects you if anything happened in transit.

Answer the carrier's scheduling call. They phone 1–2 days ahead. Unanswered calls delay delivery and can incur storage fees after 3 days at the terminal.
Confirm a 53-foot trailer can reach you. If your road, gate or driveway will not take it, tell the carrier so they send a smaller truck or meet you at an accessible point.
Clear a flat, firm spot at the curb. Liftgates need level ground; gravel, soft grass and slopes are unsafe under a 2,000 lb pallet.
Have an adult (18+) present with the order number and a phone camera.
Inspect packaging and machine before signing. Photograph all four sides. Note anything on the receipt.
Plan the move. Forklifts, mowers, tractors and ATVs drive off the pallet. Lifts, tire changers and heat pumps need a pallet jack, forklift or three people.
Keep the packaging for 15 days. Returns go back in original packaging.
Details

What people ask

Can I change the delivery address after ordering?
Yes, free, as long as the order has not dispatched. Call (XXX) XXX-XXXX or email contact@atlasgroundandlift.com with the order number and new address. After pickup it becomes a carrier reconsignment, usually $75 to $150 plus transit time.
What if I am not home for the delivery?
Freight is by appointment, so pick a window when an adult can be there. If nobody is present the pallet goes back to the terminal and the carrier's redelivery fee (typically $90 to $180) is passed on. Call the carrier before the window to reschedule. Parcel items are left at the door.
Do you offer inside delivery or placement in the shop?
No. Freight is curbside: the driver lowers the pallet to the ground at the curb or the end of a truck-accessible driveway, and the carrier's responsibility ends there. Drivers do not enter buildings. For a lift or tire changer that needs to go inside, arrange a forklift, pallet jack or rigger in advance. Forklifts, mowers and ATVs drive off the pallet.
Can I collect from a warehouse?
Not at this time. The warehouses are distribution facilities without a counter, and freight is already free. The Phoenix showroom is open by appointment for viewing; call to arrange it.
Which items ship parcel instead of freight?
Electric bikes, electric scooters, electric trikes, pool accessories and most lift accessories ship UPS or FedEx Ground, 1–5 business days, no appointment. Everything on a pallet, from a rolling jack to a pool heat pump, ships LTL freight. The product page states which.
Do you ship over holidays?
Warehouses and carriers close on US federal holidays, and those days do not count toward the 12–25 or 5–15 windows. Expect 2 to 4 extra days around Thanksgiving, Christmas and New Year. Orders placed in the last two weeks of December typically deliver mid-January on Standard; choose Express for sooner.
Freight is on us. Pick the machine.

Shop the catalog, or call for a stock check at your nearest warehouse.

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